The top five benefits AI brings to the telecoms industry and beyond

Maximising the potential of artificial intelligence has proven to be a substantial challenge across industries. However, the benefits of overcoming these barriers are too great to ignore.  can pave the way for AI integration and make businesses more competitive in the process. With robust AI integration, businesses are better equipped to deal with consumer demands and compete at a pricing and innovative level.

Intelligence automation offers the latest in RPA and allows digital workers to assimilate advanced technologies like AI and machine learning (ML) into their work processes, assisting with advanced analytics and other cognitive demanding tasks. This combination of RPA and AI in intelligent automation presents many advantages and opportunities for enterprises across industries, extending far beyond the telco industry.

See the top five benefits below.

Increase revenue generation while dropping costs

Investing in digital workers gives their employees the opportunity to focus on value adding and revenue generating tasks instead of cumbersome administrative work. Using Automating Business Support Systems (BSS) and Operating Support Systems (OSS) and standardizing processes with intelligence automation reduces overheads and expenses for service providers. Businesses can devote their resources to activities and tasks that contribute to growth and development rather than wasting them on processes that require minimal human attention with RPA.

Boost creativity and innovation

Creativity and innovation are essential for businesses to grow and compete effectively. However, staff that are encumbered with repetitive and mundane process-driven tasks often have little left to contribute to innovation. With intelligence automation, employees can focus on what they were hired to do, devoting their energy and time to product and service development and collaborative efforts. This allows businesses to remain competitive in a market that is continually evolving and being disrupted by new technologies. Now and in the future, the ability to adapt and innovate is and will continued to be integral to commercial success.

Maximize adaptability and maintain optimal capacity

The pandemic highlighted the importance of agile and resilient operations across all industries. With a fully scalable digital workforce, businesses won’t be constrained by the limitations of traditional resourcing models, including employee absences, variations in productivity levels or restrictions in the movement of people, as we have seen during the pandemic. Digital workers will continue to operate under all circumstances, maintaining basic services and customer experiences at all times regardless off employee circumstances.

Guarantee compliance

With digital workers, businesses can be assured that they are adhering to regulatory compliance measures. Service providers can rely on digital workers to process and incorporate new requirements for customer engagement and market activities and to manage core processes in relation to customer confidentiality and privacy rules. As data privacy and security regulations are becoming increasingly stringent and consequences of compliance failures more severe, ensuring compliance has never been more essential or more burdensome.

Promote enhanced customer service and experience

Forward-thinking companies realise the role intelligent automation can have in improving the customer experience. Digital workers have proven to improve responsiveness, accuracy, and control across all operations, often resolving issues before they can impact customers. Employees can work with intelligent automation by using digital workers’ trends and behavioural analysis to feed into product development and service delivery, working together to continually optimise the customer experience. As intelligent automation is increasingly taken up by communication service providers (CSPs), we will see enhanced customer experiences across every touchpoint of the customer journey.

Final thoughts

Intelligent automation is providing an unprecedented opportunity to transform the telecommunications industry. Scalable digital workers will play a key role in making businesses adaptable and efficient competitive innovators as their human workforce is able to prioritise complex and value-adding work. This will pave the way for offering new services to non-traditional market segments for emerging industries, including taking full advantage of new technologies like 5G and AI.

Source: https://www.rcrwireless.com/20220225/opinion/readerforum/the-top-five-benefits-ai-brings-to-the-telecoms-industry-and-beyond-reader-forum 26 02 22

2022 technology industry outlook

An analysis of the four biggest industry trends

The technology industry has largely thrived over the past two years, but is that momentum sustainable? To enable the next wave of growth, technology companies should rededicate their efforts to improving transparency, agility, collaboration, sustainability, and digital innovation. Learn more about these key focus areas in our 2022 technology industry outlook.

Laying the foundation for future growth

When the pandemic began two years ago, it catapulted many organizations into the future, rapidly accelerating digital transformation. Work environments changed overnight as remote work became commonplace and market demands evolved. Deloitte urged technology organizations to upgrade their supply chains for greater transparency and resiliency and to embrace cloud, everything-as-a-service (XaaS), and edge intelligence to ramp up their transformation efforts.

As 2021 began and many supply networks struggled, we advised technology industry leaders to reexamine where and how manufacturing happens and to focus on improving transparency, flexibility, and resiliency. We also suggested that organizations reorient and reskill their workforces in order to optimize remote work capabilities and take full advantage of advanced technologies such as AI.

At the start of 2022, many of these issues remain front and center for technology companies, with one important difference: Leaders now have an opportunity to address these challenges more deliberately and purposefully. Instead of managing an immediate crisis, they can lay solid foundations for future innovation and growth.

Some of the specific themes we see playing a foundational role in 2022 and beyond include:

• Taking cloud and everything-as-a-service to the next level. As more companies embrace cloud and service-based IT to drive innovation and transformation, and as XaaS providers multiply, more work will be needed to manage the technical and operational complexities of hybrid, multi-cloud approaches.

• Creating the supply chains of the future. As technology companies continue to recover from pandemic-induced supply chain disruptions, they will start proactively preparing for future uncertainty and other systemic risks. To do it, they’ll build systems with better visibility and resiliency.

• Building the next iteration of the hybrid workforce. With more experience utilizing a hybrid workforce under their collective belts, tech companies will evolve their cultures, accelerate experimentation with collaboration solutions, and develop better approaches to managing tax implications.

• Leading the charge to create a sustainable future. Although the tech industry is working to address critical sustainability issues, growing pressure from stakeholders and potential changes to environmental, social, and governance (ESG) reporting rules will incite tech companies to heighten their focus on reducing and reversing environmental impact.

2022-technology-outlook Report to learn more about the impacts of technology industry trends, key actions to take, and critical questions to ask.

Source: https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/technology-industry-outlook.html 19 02 22